If you are experiencing issues with the WGU student portal, there are a few things you can try to troubleshoot the problem.
- Check your internet connection: Make sure you have a stable and reliable internet connection. If you are experiencing a weak link, try moving to a different location or restarting your router.
- Try clearing your browser’s cache and cookies: Clearing your browser’s cache and cookies can help resolve any issues that a build-up of data may cause.
- Check the status of the WGU website: Check the WGU website or social media accounts to see if there are any known issues or outages that may be affecting the student portal.
- Try accessing the portal from a different device or browser: Sometimes, the problem may be related to a specific device or browser. Try accessing the exit from another device or using a different browser.
- Contact WGU IT department for assistance: If none of the above steps works, contact the WGU IT department for further assistance with accessing the student portal. They will look into the matter and help you resolve the problem.
It’s also worth noting that the student portal may be under maintenance or undergoing updates causing temporary service disruptions. In those cases, the IT department will inform about the situation and should provide an estimated time for the service to be back up and running.
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